Delivery Options
We ship worldwide from our Milan fulfilment centre. Orders placed before 2pm CET on a business day are dispatched the same day.
A tracking link is emailed the moment your parcel leaves our warehouse.
Tracking Your Order
Once dispatched you'll receive a tracking number by email and SMS. You can also view live status any time from your account under Orders.
- Processing — we're picking and packing your order
- In transit — your parcel is on its way
- Delivered — left with you or a neighbour
Returns & Exchanges
Changed your mind? You have 30 days from delivery to return unworn items with tags attached for a full refund. Returns are free for all customers.
- Start your return from Account › Orders › Return
- Print the prepaid label and attach it to the parcel
- Drop it at any partner location — refunds land in 5–7 days
Exchanges for a different size or colour are processed as a free return plus a new order, so you're never waiting on stock.
Refunds
Refunds are issued to your original payment method once your return is scanned at our warehouse. Banks typically take 5–7 business days to post the credit.
Original shipping charges are non-refundable unless the item arrived faulty or incorrect.
Faulty or Incorrect Items
We inspect every piece before it ships, but if something arrives damaged or you received the wrong item, contact us within 14 days and we'll make it right at no cost to you — including return shipping.